(Case study) · Healthcare logistics · 2025
A dispatch platform for two thousand daily patient journeys.
- Client
- MediRoute
- Services
- SaaS DevelopmentExperience DesignCloud & DevOps
- Year
- 2025
(01)
The situation
Dispatchers juggled twelve browser tabs and a phone that never stopped. Drivers ran empty a third of the time. And because every trip involves a person who is unwell, "move fast and break things" was not an available strategy.
(02)
What we did
We shadowed dispatchers for two weeks before writing a line of code. The result is a single screen that plans, assigns and re-flows the day as reality interferes: cancellations, wheelchair upgrades, a driver stuck behind a snow plough. Built multi-tenant from the start, because the second customer was always the plan.
(03)Measured outcomes
31%
fewer empty miles
40s
average dispatch decision, down from 12 min
9
operators now on the platform
“Our dispatchers threatened to quit if we ever took it away. That is the metric I care about.”